Quality Assurance

About

Silver Metals Industries is dedicated to the quality policy that will ensure that its products and services fully meet the requirements of its customers at all times. The goal of the company is to achieve a high level of customer satisfaction consistently through commitment to the implementation of managerial and business operational systems being essential to the realisation of this goal.

The company is committed to the concept of client and supplier working together and continually striving for quality improvements.

This quality policy is based on the following fundamental principles:

  • Fully identify and meet our customer’s requirements
  • Provide quality products and services which meet or exceed customer requirements and expectations
  • Always deliver on time
  • Ensure total customer satisfaction
  • Ongoing review of our service provision processes to identify any potential areas for improvement and incorporate them into the operational process
  • Ensure everyone understands their responsibilities within the manufacturing and site installation process so that the work is carried out correctly

To ensure that this quality policy is successful, all Silver Metals Industries employees are responsible to implement customer requirements to guarantee that the correct procedures and practices are followed to ensure that the highest possible standards are achieved and maintained.



ISO 9001 2008 Certificate ISO 14001 2004 Certificate
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